We prioritize your satisfaction and aim to provide a seamless shopping experience. Here are the details of our return and exchange policy:
Duration: You have 7 days from the date of purchase to return or exchange your product.
Conditions for Return/Exchange:
- Products must be accompanied by the original Sales Invoice.
- Items must be unused, unopened, and in their original packaging with all tags, labels, accessories, and documentation intact.
- Minorly soiled or opened packages may be subject to a restocking fee of at least 15%, at the discretion of the store.
- Out-of-the-box failures must be reported within 7 days for a replacement, subject to warranty terms.
- In case of non-availability of product, an equivalent product within the same price range or an upgraded model can be offered, if customer is ready to pay the difference in the price or a refund shall be provided.
- Final Decision: Denaster General Trading LLC reserves the right for the final decision on returns and exchanges.
Non-Applicability: Return and exchange are not applicable if:
- Products are registered online or paired with any application.
- Packaging is damaged or missing accessories.
- Products show signs of use or tag removal.
- Claims are made after 7 days from the date of purchase.
Refunds:
- Refunds will match the paid cash value.
- Refunds will be processed through the Original Mode of Payment and may take up to 14 working days.
Procedure: To return an item, visit our store.
Please adhere to these guidelines to ensure a smooth return or exchange process. Thank you for choosing Denaster General Trading LLC.